Shipping Policy
Shipping Policy
We want you to have a clear understanding of how your Iruneya order moves from purchase to delivery.
Shipping at a Glance
1. Processing Time
Orders are generally processed within 1–3 business days after successful placement.
2. Delivery Time
After an order has been processed and shipped, estimated delivery time is generally 10–20 business days.
Delivery estimates are provided for planning purposes and are not guaranteed delivery dates.
3. Shipping Cost
Orders over $34.90 qualify for free shipping.
4. Tracking
When tracking information is available for your shipment, it may be provided through the order or shipping notification.
Tracking updates can take some time to appear after a package enters the carrier network.
5. Delivery Delays
Delivery may take longer than the estimated timeframe because of circumstances such as:
- Carrier delays or transportation disruptions
- Weather conditions
- Public holidays or peak shipping periods
- Customs or destination processing
- Incorrect or incomplete shipping information
- Other circumstances outside our reasonable control
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
If you notice an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to assist, but changes may not be possible once an order has entered shipment processing.
7. Missing or Delivery-Issue Orders
If an order appears delayed, missing, or shows a delivery issue, please contact us so that we can review the available order and shipping information and determine the appropriate next step.
8. Contact Us
Email: service@iruneya.com
Phone: +86 15523856933
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM ET